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Monitoring Your Business with Reporting

The Reports section is where you track the money side of your business. Open it from Edit Profile → Manage Business → Reports. You’ll find three pages embedded directly from Stripe:

  • Transactions: Every payment you’ve received through PointShot jobs.
  • Payouts: Your Stripe balance and the history of deposits to your bank.
  • Disputes: Chargebacks raised against payments you fulfilled.

Like Merchant Settings, these pages are rendered by Stripe Connect inside PointShot. PointShot never collects, processes, or stores payment information for either side of a transaction — customers enter their card details directly with Stripe at checkout, and your business, balance, and payout data lives on Stripe.

Learn more about disputes

Chargebacks have their own workflow and policy considerations. See Handling Disputes for the full walkthrough.

Transactions

Section titled “Transactions”

The Transactions page lists every payment you’ve received from PointShot jobs, with the most recent at the top. Each row shows:

  • Amount: What came into your Stripe balance after PointShot’s platform fee.
  • Date: When the payment was processed.
  • Status: Successful, refunded, disputed, failed, and so on.

Filter by amount, date, or status to narrow the list, and use the export option to download the filtered view as a spreadsheet for reconciliation or your accountant.

Why don’t I see customer names or card details? Card and payment-method information is collected and stored entirely by Stripe — it never touches PointShot and isn’t surfaced in any PointShot interface. The Transactions page is your Stripe Connect view of the deposits arriving in your account, so it doesn’t include identifying customer data. To match a transaction to the customer who placed the order, open the related job from your dashboard — that’s where customer identity and order details live.

How are refunds reflected here? When PointShot processes a refund — typically through support after a resolved dispute or cancellation request — the corresponding transaction’s status updates to refunded. Refunds aren’t initiated from this page; see Handling Disputes and our Refund Policy for how those flows work.

Payouts

Section titled “Payouts”

The Payouts page is your view into the money leaving Stripe and arriving at your bank account. It has three parts:

Balance Summary

Your current Stripe balance, broken into available funds and any pending amounts still clearing.

Payout Schedule

How often Stripe sends your balance to your bank — by default, daily on a rolling basis.

Payout History

Every deposit Stripe has sent to your bank, with the amount, the expected arrival date, and the current status.

Payout timing and status

Section titled “Payout timing and status”

By default, Stripe pays out your balance daily once funds have cleared. The first few payouts for a new account take longer — typically 7 to 14 days after your first successful payment — while Stripe completes initial verification. After that, standard US payouts arrive in your bank account 1–2 business days after they’re submitted.

Each payout in your history carries one of these statuses:

  • Pending: Created and waiting to be submitted to your bank.
  • In transit: Submitted; on its way to your bank account.
  • Paid: Arrived at your bank.
  • Failed: Your bank rejected the deposit. Stripe disables the external account until you fix it in Merchant Settings; rejected payouts can take up to 5 additional business days to process the return.

For a deeper read on how Stripe schedules and processes payouts, see Stripe’s Payouts overview.

Updating your payout account

Bank-account changes happen in Merchant Settings, not here. Add the new account, set it as the default, and remove the old one — Stripe may run a small verification deposit before the first payout to a new account.

Disputes

Section titled “Disputes”

The Disputes page lists chargebacks raised against payments you fulfilled. Because dispute handling on PointShot follows a specific evidence and policy workflow, it’s covered in its own article — see Handling Disputes.

Year-end tax reporting

Section titled “Year-end tax reporting”

Stripe issues your IRS Form 1099 based on the legal name and TIN on file in Merchant Settings. The Transactions and Payouts pages are useful supporting records — exported transactions can help reconcile your books against the totals Stripe reports. Confirm your tax details are accurate before the end of the calendar year to avoid a corrected filing.