Purchasing Services

PointShot connects athletes with the specialists who will help them grow. Once you’ve found the right person, purchasing a service is how that work gets started. This article walks through how to find a service, complete checkout, and follow your job through to delivery.

Finding services

Every specialist on PointShot has a public profile with a dedicated Services tab that lists everything they currently offer. To find a service to purchase:

Open Marketplace in the top navigation and browse to a specialist who looks like a fit. See the Specialist Marketplace article for how to navigate the marketplace.
Click into their profile and open the Services tab.
Review the service cards: each one shows the service name, description, price, recurrence (if any), and a Buy button that opens checkout.

If you want to qualify a specialist before buying — ask about scheduling, custom-quoted work, or just confirm fit — use the Contact button on their profile header (where the specialist has opted in to inquiries). Otherwise, click Buy to begin checkout.

Types of services

Specialists set up each service to match how they deliver their work. The two main shapes today:

One-time services

A single purchase for a single deliverable — a video breakdown, a one-off evaluation, a written report, a stand-alone consultation. You pay once, the specialist completes the work, and the job closes.

Recurring services

A subscription that bills on a regular interval (weekly, monthly, etc.) for ongoing work — a monthly development plan, weekly video reviews, an ongoing mentorship. You’re billed each cycle until you cancel; cancellation rules are in our Refund Policy §5.

Some services let you adjust quantity at checkout (for example, a “pack of three video reviews”) when the specialist has enabled it.

COMING SOON: Additional service types

We’re working on richer service formats — bookable events like camps, clinics, and webinars; scheduled meetings and live sessions with coaches; multi-session development tracking; and more. Stay tuned for updates.

The checkout process

PointShot’s checkout is a three-step flow: share the materials the specialist needs to do the work, pay through Stripe, and confirm. You can step back to revise anything until you’ve paid.

The first checkout screen lays out everything this specialist’s service requires. What appears depends on how the specialist set up their service — some services need videos, others need documents or images, others ask you to answer a few questions, and some combine all three.

Videos

Attach videos from your video library to share with the specialist. When you submit the job, PointShot creates a private copy of each video for the specialist to work on — they get view access for the duration of the job and can build their own clips and annotations on top of what you sent. See Uploading Videos for how to get footage into your library in the first place.

Clip selection

If a video you’re attaching has clips you’ve already made in the Video Editor, you can pick which clips to share. Clip selection is per-video: open the clip picker on any attached video, choose the clips that are relevant for this job, and only those go to the specialist alongside the full video. Clips you don’t select stay private to you.

Files and images

Some services accept documents (PDFs, write-ups), images (screenshots, charts, photos), or other file types. This is a great way to share existing dev plans, up-close pictures for analysis, or other data for the specialist’s context. The service tells you which are allowed and whether anything is required. Uploads happen in-place on the checkout screen.

Form responses

Many specialists include short prompts (“What’s your goal for this session?”, “Where do you feel stuck?”) that you answer at checkout. Your responses travel with the job so the specialist sees them alongside your files.

Anything the specialist marked as required must be filled in before you can continue to payment.

Step 2: Payment

The payment step opens Stripe’s embedded checkout inside PointShot. Card details, billing information, and any payment-method choices happen inside Stripe’s secure form — PointShot never sees or stores your card number.

A few things to know about payment:

One-time vs. recurring. One-time services charge your card once and the job moves forward. Recurring services start a subscription that bills on the service’s interval until you cancel.
Saving your card. Stripe Link is offered during checkout. If you choose to save your card with Link, future purchases on PointShot (and on any other Link-enabled merchant) can complete with one click.
Quantity adjustments. If the specialist enabled quantity adjustment, you can change the quantity at this step before paying.

Step 3: Confirmation

After your payment succeeds, you’ll land on the order confirmation page. It shows:

The service you bought, quantity, total, and current job status
The videos, files, and form responses you submitted
A View Receipt button for one-time purchases, which opens your Stripe-hosted receipt in a new tab. For subscriptions, Stripe emails the receipt for each billing cycle directly to you rather than surfacing it here.

PointShot also sends you a purchase confirmation email and posts an in-app notification to your notification bell, and the specialist gets the same two-channel notification on their side that a new job has come in. From here you can go to your dashboard to track the job, head back to the marketplace, or close the tab — the job is already submitted on the specialist’s side.

Finding your receipts

Every purchase you’ve made on PointShot is listed on the Receipts page in your profile dashboard. Open it from the Receipts entry in your profile sidebar to browse the full history, sort by date, specialist, service, or amount, and filter by payment status, date range, or recurring vs. one-time. Each row has a Receipt button that opens the Stripe-hosted receipt for that charge in a new tab; for subscription charges, Stripe emails the receipt for each billing cycle directly to you and the in-app button is replaced by a reminder that the receipt arrives by email. The three-dot menu on each row also lets you jump to the related job, report an issue on a past purchase, or end an active subscription.

After checkout: the job flow

Every purchase creates a job — the record of work the specialist owes you. Jobs live in your dashboard under Open Jobs while work is in progress and move to Complete Jobs once the specialist marks them done.

While the job is open

The job detail page shows everything you submitted: your videos, your files, your form responses. You’ll also see the specialist’s information and have access to job-level actions from the three-dot menu in the job header:

Message Specialist

Send the specialist a message at any point during the job. PointShot delivers your message as an email and drops an in-app notification on the specialist’s notification bell so they know it arrived. When the specialist replies, the reply lands directly in your email inbox — not back inside PointShot — so keep the conversation in your inbox once it’s started.

View Specialist Profile

Jump back to the specialist’s public profile to revisit their services, resume, or About tab.

View Receipt

Opens the Stripe-hosted receipt for one-time purchases. Available any time, not just on the confirmation page.

Cancel Request

If you need to cancel an open job before the specialist completes it, this opens a support request form that goes to the PointShot team. Cancellations aren’t self-service so that we can review the situation, coordinate with the specialist, and apply the right refund treatment per our Refund Policy.

When the job is complete

When the specialist marks your job as complete, it moves to Complete Jobs in your dashboard and you’ll see an in-app notification in your notification bell alongside an email confirming it’s ready. The job detail page expands to show everything the specialist returned alongside what you originally submitted:

Returned videos appear with a “From Specialist” badge, alongside your original videos (tagged “Your Video”). Returned videos can include the specialist’s annotations, breakdowns, or videos that they’ve uploaded themselves — such as drill or play examples. They remain in your library going forward.
Returned files appear the same way, with origin badges so you can tell at a glance what came from you vs. the specialist. This is how specialists can share development or training plans with you, or mark up adjustments they’d like to see in a photo.
Specialist feedback is a written response from the specialist, shown in its own section. Not every service includes written feedback, depending on how the specialist set it up.

If anything on a completed job needs follow-up, use Report an Issue from the job’s three-dot menu — that routes to the PointShot support team. You can also keep messaging the specialist via the same email thread the job started.

If you’re a specialist looking at the other side of this flow, see Completing Jobs.

Refunds and support

PointShot strongly encourages athletes (or their parents) and specialists to resolve any issue directly first — most are misunderstandings or scope questions that a quick message can clear up. When that doesn’t work, refunds, cancellations, and disputes are handled like this:

Cancel an open job. Use Cancel Request from the job menu. PointShot support reviews and applies the appropriate refund treatment based on the service’s specialist-set window and our standard windows. See Refund Policy §6 for what we need to process the request.
Report an issue on a completed job. Use Report an Issue from the job menu. Same support channel.
End a subscription. Subscriptions can be ended through PointShot support as well; cycle and prorating rules are in Refund Policy §5.
Chargebacks and disputes. If you’ve gone through support and still feel an issue is unresolved, the next step is filing a dispute with your card issuer. Read more in our Refund Policy §9 and our Handling Disputes article.

You can always reach support directly at support@pointshot.com if something doesn’t fit any of the in-app flows.