Parent Profiles

What is a Parent Profile?

A Parent Profile is an administrative role attached to an athlete’s account. It gives a parent or legal guardian full oversight of their athlete’s PointShot experience — profile settings, purchases, uploads, and communication with specialists — without requiring the parent to maintain a separate athlete or specialist profile.

Parent profiles are always tied to at least one athlete. Unlike Athlete and Specialist profiles, they cannot be created on their own from the registration page.

A parent profile is required for all minors

Every athlete under 18 must have at least one verified parent attached to their account at all times. Athletes under 13 are not publicly visible or searchable. For the full policy, see:

• Terms of Service

• Parents section of Athlete Profile Setup

How parent profiles are created

There are two paths to a parent profile, both initiated from the athlete side:

An athlete invites a parent

When an athlete signs themselves up, they’re prompted for their parent’s first name, last name, and email address during registration. PointShot creates the parent’s user account in a pending state and emails the parent a link to set their password. The athlete can also send invitations later from Edit Profile → Parental Controls.

A parent registers on behalf of the athlete

A parent registering for an under-18 athlete enters their own name and date of birth alongside the athlete’s details. Their account is created and verified as part of the same flow — no separate invitation email is sent — and they become the primary user managing the athlete’s profile from day one.

The walkthroughs for both paths live in the Athlete Profile Setup guide.

Verification

When a parent is invited by an athlete, the parent receives an email from PointShot with a link to set their password. Clicking the link takes them to a page where they:

1. Set a password for their account
2. Accept the Terms of Service and Privacy Policy

Once those steps are complete, the parent is signed in and has immediate access to the athlete’s profile. Their account is automatically email-verified at this point — there’s no second verification step.

If the parent does not receive their invitation email, they should check spam and then contact support@pointshot.com.

Pending parents block athlete activity

An athlete profile is not searchable and the athlete may not message specialists or make purchases until at least one parent has completed verification. If an invitation is sitting unread, follow up with the parent or resend the invite from Parental Controls.

What parents can do

A verified parent has full administrative access to every athlete profile they are connected to. That includes:

Manage profile and account settings

Edit the athlete’s bio, public profile fields, privacy controls, and account-level settings on the athlete’s behalf.

Communicate with specialists

Send and receive messages, ask pre-purchase questions, and follow up on active jobs with any specialist the athlete is working with.

Purchase services

Buy services from the Marketplace on the athlete’s behalf. The parent is the counterparty to the specialist for any purchase they complete — payment, taxes, refunds, and chargebacks run through the parent. See the Terms of Service for details.

Upload content

Upload videos, files, and documents to the athlete’s profile, and use the Video Editor to clip and annotate footage. Parents are responsible for ensuring they have the rights and permissions for anything they upload.

Review and delete content

View, download, or delete anything stored on the athlete’s profile and exercise privacy rights on the athlete’s behalf while the athlete is a minor.

Parents cannot add new parent users or remove other parents from an athlete’s profile. Those actions can only be performed by the athlete from their account, or by contacting support@pointshot.com. A parent can, however, remove their own association at any time (see Leaving an athlete profile below).

Multiple profiles on one account

A single user account can hold more than one parent profile, plus other profile types alongside them. Common cases:

• Siblings. When a second athlete invites the same parent email, PointShot attaches a new parent profile to the existing user account and skips the password step — the parent just clicks through to confirm the new connection.
• Parent who is also a specialist. A parent can create their own Specialist Profile from the account menu without affecting their parent role.
• Organization profiles. Parents can hold organization profiles for clubs, teams, or programs they run.

Each profile is managed independently from the profile switcher in the top navigation.

Leaving an athlete profile

Parents can remove their own connection to an athlete at any time from Edit Profile → Parental Controls on the athlete’s account they manage. A few rules apply:

• If the athlete is under 18, the parent’s removal is blocked when they are the only verified parent. A second verified parent must be in place first.
• If the parent registered the athlete themselves and is still the only user managing that profile, they cannot self-remove. To close the account, the parent should disable or delete it from Account Settings instead.
• When a parent is removed and has no other parent associations or profiles on their user account, the user account is deleted. The same email address can be used to sign up again later.

Athletes manage their parents from Edit Profile → Parental Controls as well. Once an athlete turns 18, they can remove any parent — including their last one — per the Terms of Service.

Setting up parent access

Parent profiles are created during athlete registration. If you’re setting up an athlete account now, the Athlete Profile Setup guide walks through the invitation step.

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