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Handling Disputes

Unfortunately disputes are an increasingly common occurrence when doing business. Disputes happen for a variety of reasons, including:

  • Dissatisfied customers seeking a refund
  • Customer feels mislead or did not understand the terms of the service
  • Fraudulent transactions

Per our Refund Policy, we encourage all Specialists and customers to attempt to resolve issues privately before escalating. If the issue remains unresolved, either party may contact us at support@pointshot.com, or using the contact tools inside PointShot. Sometimes customers may still feel that the issue is still unresolved, in which case they will file a dispute with their credit card company.

Disputes are a nuanced topic, so we recommend reading Stripe’s How disputes work guide to learn more about the dispute lifecycle, timelines, and fees.

Our integration with Stripe Connect makes it easy to find and handle disputes when they arise. Since PointShot directly builds in Stripe’s components and does not handle any payment information on our servers, you should read Stripe’s Respond to disputes guide to learn how to review a dispute, gather and submit evidence, and decide whether to accept or challenge it from within the embedded dispute tools on your PointShot dashboard.

Disputes on PointShot are governed by our Merchant Services Agreement.